Refund policy

You may return or exchange items purchased exclusively from our website within 14 days of the purchase date. Products must be in their original condition, unopened and sealed, complete with original packaging and any associated accessories or promotional gifts.

Conditions for Refunds:

If you are not satisfied with your purchase and the products are still in their original, unopened state, you can request a refund within 14 days from the order date. For products that have been opened but are confirmed to have manufacturing defects or were incorrectly shipped, we will also consider refunds or exchanges.

Refunds will be processed using the original mode of payment or as a voucher/coupon code equivalent to the product's value, at the customer’s discretion. The refund process may take up to 14 working days.

Cancellation Policy:

Orders can be canceled within 24 hours of placement if they have not yet been shipped.

For orders that have already been dispatched, cancellation will occur only after confirmation from the shipping company.

Shipping Charges:

Customers are responsible for shipping charges when returning or exchanging items, unless the item has a confirmed quality issue or was incorrectly shipped, in which case we will bear the shipping costs.

Customer Service Response:

Our customer care team aims to respond to all queries within 48 working hours.

For any further questions or specific requests regarding refunds and returns, please contact us at omargaber213081@gmail.com or via WhatsApp at +201119686610. We are committed to ensuring a smooth and satisfactory shopping experience.

Your privacy and security are of utmost importance to us, and we strive to ensure your experience with Afnan Perfumes LLC is both secure and enjoyable.